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Understand Your Rights Before You Start

Using flyby11 means you agree to the terms set out here — covering who can open an account, what rules apply to your region, and how we handle disputes.

Jurisdiction-dependent accessAccount eligibility rulesDispute and complaints processbKash, Nagad, Rocket payment termsData and privacy rights
flyby11 Understand Your Rights Before You Start
HOW WE HANDLE THIS

Account Security and Your Legal Protections

Knowing how we protect your account and your data is part of understanding your legal position with flyby11. We apply security measures at the account and payment layer so that your registered wallet — bKash, Nagad, or Rocket — acts as the primary verification anchor for both deposits and withdrawals.

Data Retention

We retain account data for the period required by applicable regulations. You can request a summary of what we hold by contacting support with your registered account details.

Cookie Use

We use session and analytics cookies to keep your account active and improve platform performance. You can manage cookie preferences through your browser settings at any time.

Account Security

Login is protected by OTP verification sent to your registered mobile number. Never share your OTP with anyone — we will never ask for it outside the login screen.

Requesting Changes

To update personal details or close your account, contact support via live chat or email. Wallet changes require re-verification against your registered bKash, Nagad or Rocket number.

LEGAL CONTACT PATHS

Reach Us on Legal or Account Matters

If you have a question about these terms, want to flag a compliance concern, or need to request account data, our support team handles legal enquiries through the channels below. For wallet-related disputes involving bKash, Nagad, or Rocket, have your transaction reference ready before you reach out — it speeds up every case.

Live Chat Open the chat widget from any page on flyby11. Available for account and legal queries; have your account number and wallet reference ready.
Email Support Send legal, data or compliance questions to our support address. We aim to respond to all formal legal requests in writing within a reasonable timeframe.
Account Help Centre Log in to your account and navigate to the Help section for self-service options including transaction history, wallet details and account status checks.

Common Questions About These Terms

These are the questions we get asked most often about account eligibility, your data rights, and how disputes are handled on flyby11. If your question is not here, reach out through live chat or email and our team will respond in writing.

Access depends on your local law and whether your region qualifies as an eligible area. Check your local regulations before opening an account — we do not determine eligibility on your behalf.

A breach — such as providing false details or running multiple accounts — can result in suspension and cancellation of pending transactions. We document all cases before taking action.

Send your complaint by email or live chat with your account number and a clear description. Legal and compliance queries are handled in writing so there is a record of every exchange.

Yes. Contact support with your registered account details and request a data summary. We will provide what we hold under the applicable retention and privacy rules within a reasonable period.

Matching the bKash, Nagad, or Rocket number used for deposits to the withdrawal wallet is a verification step. It protects your account from unauthorised withdrawal requests by a third party.

We may update these terms. When we do, the revised version is published on this page. Continuing to use the platform after the update date means you accept the new conditions.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.