Reference

How flyby11 Handles Your Personal Information

This Privacy Policy explains exactly what data flyby11 collects when you open an account, make a deposit through bKash, Nagad or Rocket, and use our platform — and how we keep that data secure.

Account data protectedbKash, Nagad, Rocket payment privacyNo data sold to third partiesYour access rights explainedContact us to update your data

Explore the Lobby Read FAQ

REACH OUR PRIVACY TEAM

Contact Us About Your Data

If you want to access, correct or delete the personal data flyby11 holds on your account, our support team handles all privacy requests directly. You can reach us through live chat on the platform, by email, or through the in-app help section on your mobile device. We respond to all data-related requests as promptly as our team can manage, and we will confirm receipt of your request before we begin processing it.

Team online

Live Chat

Open the chat widget from any page on flyby11 to submit a data access or correction request directly to our support team.

Email Support

Send your privacy query or data deletion request to our support email address found in the Help section of your account settings.

In-App Help

On mobile, tap Help inside your account menu. The privacy request form is listed under Account and Data — submit it from there without leaving the app.

DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

Security and transparency are not afterthoughts on flyby11 — they are part of how the account system is built. From the moment you deposit via bKash, Nagad or Rocket, your payment data is handled through encrypted channels and never stored in plain text on our servers. We apply access controls so that only the systems and staff who need your data to operate your account can reach it.

Encrypted Connections All data moving between your device and our servers — including bKash and Nagad transaction details — travels over SSL-encrypted connections, keeping your account activity private.

Cookie Use We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can adjust cookie preferences through your browser settings at any time.

Data Retention We hold your account data for as long as your account is active. When you close your account, we retain only what applicable law in your eligible region requires us to keep.

Update or Delete Your Data You have the right to request a copy of your data, correct inaccurate details, or ask us to delete your account information. Submit that request through live chat or our support email.

What We Collect and Why We Use It

flyby11 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open a flyby11 account, we collect the information you provide during registration — your name, email address, phone number and date of birth. When you fund your account through bKash, Nagad or Rocket, we record transaction references and wallet identifiers to verify your payment

1
and process withdrawals correctly. We do not store your full mobile wallet PIN or banking credentials. We also collect device and session data — browser type, IP address, and pages visited — to keep your account secure and detect unusual login activity. If you contact our
2
support team, we keep a record of that conversation to resolve your query and improve our responses. We use all this data to operate your account, process your deposits and withdrawals, and meet our obligations under applicable law. We do not sell your personal information to
3
marketing companies. We may share limited data with payment processors and fraud-prevention services where that is strictly necessary to complete your transaction or protect your account. Your data is retained for as long as your account remains active and for any period required by the laws
4
of your eligible region. Data handling and your rights under this policy depend on local law where you access our platform.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Frequently Asked Questions About Your Privacy

These are the questions we hear most often about how flyby11 handles personal data. If your question is not here, reach out through live chat or the in-app help section and our team will respond directly.

We collect your name, email, phone number and date of birth at registration. When you deposit via bKash, Nagad or Rocket, we also record transaction references to verify and process your payments.

No. We never store your mobile wallet PIN or full banking credentials. We only record transaction reference numbers and wallet identifiers needed to confirm your deposit or process a withdrawal.

Yes. Submit a data access request through live chat on flyby11 or via the support email listed in your account Help section. We will confirm receipt and respond as quickly as we can.

We share limited data only with payment processors like bKash, Nagad and Rocket and with fraud-prevention services, strictly to complete your transaction or protect your account. We do not sell your data.

Once your account is closed, we retain only the data that applicable law in your eligible region requires us to keep. Data not required by law is deleted as part of our standard account closure process.

Open the Help section in your account on mobile or desktop, locate the Account and Data form, and submit your correction or deletion request. Our team handles all such requests directly and confirms receipt before acting.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoFlyby11 Glossary InfoFlyby11 Banking

How flyby11 Handles Your Personal Information

Contact Us About Your Data

Live Chat

Email Support

In-App Help

How We Protect and Manage Your Account Data

Frequently Asked Questions About Your Privacy

01 What personal information does flyby11 collect when I open an account?

02 Does flyby11 store my bKash or Nagad PIN?

03 Can I request a copy of the data flyby11 holds about me?

04 Does flyby11 share my data with third parties?

05 How long does flyby11 keep my account data after I close my account?

06 How do I ask flyby11 to correct or delete my personal information?

Privacy Policy

Related pages

Related pages